Privacy Policy

1. Information we collect

Depending on the features you use, we may collect:

• Your name, company name, email address, phone number or WhatsApp number;
• Your country or region, products of interest, purchasing schedule, project requirements and message;
• Specifications, drawings, samples, delivery or logistics information that you choose to provide;
• Technical information needed to operate and protect the website, such as IP address, access time, browser type, request status and security logs.

Please do not send identity documents, bank card details, medical information or other sensitive personal information unrelated to your enquiry through a public form or ordinary email.

2. How we use information

We use information only to the extent needed for our business, including to:

• Respond to enquiries and provide product information, samples, quotations or technical support;
• Confirm product specifications, purchasing requirements, orders, delivery and after-sales matters;
• Communicate with you through the email, phone, WhatsApp or WeChat channel you choose;
• Prevent spam submissions, fraud and other website abuse;
• Comply with applicable contractual, tax, accounting and other legal obligations.

We do not sell your personal information or, without permission, use enquiry information for bulk marketing unrelated to its original purpose.

3. How website enquiries are handled

After you submit a website enquiry, the website validates the form and sends its contents to our business mailbox at sales@xinyuangeosynthetics.com. The website does not currently create a separate customer-enquiry database record in the WordPress dashboard, although the business mailbox and necessary server security logs may retain relevant information.

To prevent repeated submissions within a short period, the website creates a temporary rate-limiting identifier that does not directly identify you and currently expires after about 10 minutes. If online email delivery fails, the page may offer WhatsApp as a backup contact method. Information is sent through WhatsApp only if you continue and confirm the message.

4. Information sharing and service providers

We do not disclose your personal information to unrelated third parties. To operate the website, send email and handle enquiries, necessary information may be processed, only to the extent required to provide the service, by:

• Website hosting, business email, security and technical maintenance providers, such as Hostinger;
• WhatsApp, WeChat or another communication service that you choose to use;
• Logistics, inspection, supply or professional service partners involved in a specific order;
• Regulatory, judicial or law-enforcement authorities legally entitled to request information.

When you enter a third-party website or communication service, that third party also processes information under its own privacy policy.

5. Information retention

We retain personal information only for as long as necessary to fulfil the purposes above:

• Routine enquiries that do not result in a transaction are generally retained for no more than 24 months after the last substantive communication;
• Information connected with a quotation, sample, order or contract is retained for business, tax, accounting and dispute-handling needs;
• The temporary anti-spam rate-limiting identifier is currently retained for about 10 minutes;
• Website and email security logs are retained for a reasonable period needed to maintain website security.

When the retention period ends and there is no further need to keep the information, we delete or anonymise it where reasonably possible.

6. Cookies and external services

The website may use cookies that are necessary for page operation, security protection, administrator login or language selection. We do not currently use enquiry information for advertising profiles or sell data.

If we later add non-essential analytics or advertising technologies, we will update this policy and, where required by applicable law, offer a choice or obtain consent.

7. Information security

We use safeguards appropriate to the risk, including encrypted transmission, access controls, input validation, spam controls, system updates and necessary backups. Only authorised personnel with a business need may access enquiry information.

Internet transmission and email cannot be guaranteed completely secure. Please do not submit sensitive information unrelated to your business enquiry. If a security incident may affect your rights, we will take remedial action and provide any notice required by law.

8. Cookies and analytics services

Necessary storage supports website security, core functions and remembering your privacy choice. If you enable Analytics, the website loads Google Analytics 4 (Google tag ID G-XB2QSMH24M) to measure visits, sessions, traffic sources, approximate region, browser and device type, page views, scrolling, outbound links, downloads and selected site interactions such as product, application and resource views, certificate previews, contact clicks and successful enquiry submissions.

We do not send the contents of enquiry fields, including names, company names, email addresses, phone numbers, countries, product selections, purchase timing or messages, to Google Analytics. Google uses an IP address at collection time to derive approximate location and discards it before the data is logged. Advertising storage, advertising personalisation and Google Signals are disabled in this implementation. You can reject Analytics or withdraw consent at any time through Cookie settings in the footer. The choice is normally remembered for 180 days. Google may process analytics data in other countries under its own terms and privacy policy.

9. Minors

This website is intended for business customers and professional purchasers, not minors. If you believe a minor has submitted personal information to us, please contact us so that we can review and address it.

10. Policy updates

We may update this policy if website features, service providers or our information-handling practices change. The latest date will be shown on this page. Material changes will be explained through a website notice or another reasonable method.